What’s New in Business

April 5, 2010

Who killed change?

Who killed change? : solving the mystery of leading people through change Who killed change? : solving the mystery of leading people through change

by Ken Blanchard, John Britt, Judd Hoekstra, and Pat Zigarmi, 2009.

This business fable reads like a who done it. Ken Blanchard and his colleagues bring the thirteen players in the change process to life to demonstrate the effect multiple influences can have on your change initiatives. In general, the fable suggests thorough planning and a strong leadership team to guide an organizational change. Some additional points buried within the story include:

• Behavior consistent with change should be recognized and reinforced. Organizational leaders should be a model for these new behaviors.
• Communication is needed throughout the process to create dialogue and prevent confusing mixed messages.
• Employee involvement in planning creates acceptance and commitment to the change.
• Change requires clear goals, feedback throughout the process, as well as accountability and incentives to drive progress.

Valuable suggestions like these are not hard to find as you help agent McNally solve his murder case. Sit back and enjoy!

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