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CyberShelf Help

CyberShelf (OverDrive) support

Suggest Titles for Purchase

General Help

Apple iOS 7 - September 19, 2013

When an existing OverDrive Media Console (OMC) user upgrades to iOS 7, the app will fail when trying to open a DRM-protected eBook. New or first time users of OMC are unaffected by this issue.

Overdrive is resolving the issue but in the meantime, here are immediate remedies for users:

  1. Re-authenticate the app with their existing or a new Adobe ID. Refer to the iOS section of this Help article for assistance. (Recommended)
  2. Uninstall and re-install OMC which will also require the user to re-authorize with Adobe. IMPORTANT NOTE: A re-install will clear a user's bookshelf, history, and app settings.

Audiobook users won't notice that anything is different unless they attempt to download parts of audiobooks they already downloaded to OMC before upgrading to iOS 7. A user will receive an error message informing them to download the title again.

How to install Google Chrome Frame (for OverDrive in IE8 and earlier):

  • Go to the Chrome Frame installer page (http://www.google.com/chromeframe?quickenable=true) using Internet Explorer.
  • Click Activate Google Chrome Frame.
  • Follow the on-screen prompts to install the plug-in.
  • You will need to grant permission to the installer to run and add the plug-in to Internet Explorer.

Comments

new card

I recently got a new library card, and now when I log on to overdrive none of my checked out books or holds show up. It's as if I am a new person. Is anyone else having this problem, or does anyone now how to fix it?

New Card

Hi there,
I'm sorry to hear you are having issues with OverDrive. Did you have your previous library card number saved? Have you cleared out your Internet cache since you received your new card? I am thinking that perhaps the system is trying to log in to your old account, and clearing out your Internet cache may help. Please feel free to email me at: cdyar@ppld.org, and we can take a look at it.

Christine

privelege has expired

Hi I am trying to borrow an ebook, but every time I log in it says my privelege has expired. How do I fix this?

Need to update your card

Library cards now expire every three years - just stop in at your local library with your card and picture ID and they'll be happy to update your card for you.

Videos and Music

Hi,

I was so excited to start using the CyberShelf movie videos and music...until I found out my MacBook isn't compatible. Could you please explain why and will this change in the near future?

I do check-out the books! Thank you so much for this service.

Regards,
Debi

Security Credentials

Hi,
Whenever I try to go on to the ppld website on my kindle or ipad, I now always get the securtiy warning stating that the site's security credentials do not originate from a trusted authority. It doesn't happen when I look up the website from my laptop.

Hi, I checked out an ebook

Hi, I checked out an ebook but I cannot download it to my iPhone for some reason, it says I need to get on a computer and download it but I don't have a computer nor know anyone to borrow one from.

Anyway I can return it and try to re-check it out in a different format? (It gave me an option of choosing a bunch of different formats I just chose the overdrive version) or do I just have to wait until it expires?

Thanks

Ebook issue

Hi there, I'm sorry you are unable to download the book to your iPhone. One option is to fill out the Overdrive Support Help form located at:

http://overdrive.com/Contact/Form-FrontLineSupport.aspx?Lib=Pikes%20Peak...

On this form, you can tell OverDrive what your issue is, and they will be able to assist you and also get the correct format for you.

Hope this helps!
Christine

Renewals

Amazon tells me my ebook loan has expired. How do I renew it?

I'm sorry, where's your

I'm sorry, where's your response?

Renewals

Hi Tom - although Kindle books cannot be renewed, you are welcome to check the book out again if it is available! If you have any further questions, please let us know!

eAccount

How do I get to my eAccount? My regular "My Account" only shows physical book, etc. status? I want to find out about several eHolds that I have, but I can't seem to find a link that would show me my eAccount. Can you help?

Hi there. The easiest way to access your eAccount is to click on the eBooks graphic on http://ppld.org/cybershelf, click on the OverDrive link, then click on the eAccount link in the upper toolbar.

Hope this helps!