Apple iOS 7 - September 19, 2013
When an existing OverDrive Media Console (OMC) user upgrades to iOS 7, the app will fail when trying to open a DRM-protected eBook. New or first time users of OMC are unaffected by this issue.
Overdrive is resolving the issue but in the meantime, here are immediate remedies for users:
- Re-authenticate the app with their existing or a new Adobe ID. Refer to the iOS section of this Help article for assistance. (Recommended)
- Uninstall and re-install OMC which will also require the user to re-authorize with Adobe. IMPORTANT NOTE: A re-install will clear a user's bookshelf, history, and app settings.
Audiobook users won't notice that anything is different unless they attempt to download parts of audiobooks they already downloaded to OMC before upgrading to iOS 7. A user will receive an error message informing them to download the title again.
How to install Google Chrome Frame (for OverDrive in IE8 and earlier):
- Go to the Chrome Frame installer page (http://www.google.com/chromeframe?quickenable=true) using Internet Explorer.
- Click Activate Google Chrome Frame.
- Follow the on-screen prompts to install the plug-in.
- You will need to grant permission to the installer to run and add the plug-in to Internet Explorer.
- CyberShelf: eAudios
- CyberShelf: eBooks
- CyberShelf: Checking Out eBooks
- CyberShelf: Read eBooks in your Browser
- CyberShelf: Kindle
- CyberShelf: Using Apps
- CyberShelf Classes
- CyberShelf Download Station at Sand Creek Library
- How to Delete OverDrive Audiobooks from iPod
- Supported eBook, Audio, and Video Devices
The OverDrive Media Console and mobile apps are not compatible with the Google Chrome (Chromebook) operating system as it is a Linux based operating system.
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