InformationThe Manitou Springs Library Summer Reading Party is cancelled, due to rain. The party is rescheduled for Fri., Aug. 29, from 3 – 5 p.m., so mark your calendars!

CyberShelf

NEW! Search for and download OverDrive and OneClickdigital eMaterials in The Catalog!


eVideos
eMusic
eAudios
eBooks
eMagazines

Comments

CANT DOWNLOAD EPUB BOOK TO IPAD

I can see where I've checked out 2 books to my library account, but when I go to download them on the iPad Overdrive app, it does not work. I can see the 2 titles on my bookshelf with the down arrows on the cover page which I should be able to click and download. I select "download all files" after clicking on the cover page arrow. Then I get an error message that says: "Unexpected Error: An error occurred, please try again. If this error persists, return to your library's website and download this title again." The library website won't let me download it again telling me it's already downloaded. This is not a friendly system at all!!!

Hi there. I am sorry to hear

Hi there. I am sorry to hear you are having problems downloading your ebook. Please make sure that you have created an Adobe Digital Editions account and have authorized your device.
This link may help you:
http://help.overdrive.com/customer/portal/articles/1481620

If that does not work, please contact Overdrive Support:
http://frontline.overdrive.com/?Lib=Pikes%20Peak%20Library%20District

Let us know if you still need help. Thanks!

Audiobook format

I've attempted to download two audiobooks,on an iPad and an android phone, but get the comment " this device not support this format". It seems that it started after updating my overdrive app. What should/can I do to fix?

Hi there. Contact

Hi there. Contact Overdrive's support at:

http://frontline.overdrive.com/?Lib=Pikes%20Peak%20Library%20District

They should be able to help you.

Overdrive audiobooks

1) This is becoming frustrating. Two Audiobooks that I have listened to lately--The House on Tradd Street and Never Cry Wolf--have played to the end of the last part and then simply ended, right in the middle of a sentence, before the book was finished! The ends of the books were simply not there. What is going on?

2) It is SO cumbersome to get to my Cyberspace account, especially on my phone. Is there no way we could have a link to sign in to our Cyberspace account directly from the PPLD home page?

Hi there. You can report the

Hi there. You can report the problems with the title here:

http://help.overdrive.com/

The best way to use Overdrive on your phone is to download the App:

http://omc.overdrive.com/

There is a link on ppld.org's home page to CyberShelf. Granted, that's not specifically Overdrive, but it does direct you there.

Hope this helps.

Actually, you might do better

Actually, you might do better to report the problems here instead:

http://frontline.overdrive.com/?Lib=Pikes%20Peak%20Library%20District

"Library not found"

I cannot login to Overdrive because it tells me my library can't be found. Is this because of the Briargate library closing? Shouldn't I still be able to access the Cybershelf? Help!

Hi there. This is fixed, so

Hi there. This is fixed, so sorry for the inconvenience!

Available E Books

Do some authors for example James Lee Burke, Brad Thor, Mary Higgins Clark, just choose not to make books available to libraries on E Book format?

The three authors are

The three authors are published by Simon and Schuster. Historically they have never sold their titles to the library community. This year Simon and Schuster is testing selling their titles to a few select libraries. We have great hope that they will agree to sell their titles to all libraries if the trial is successful.

Nook problems

Can you help? Old computer worked fine. I got a new computer and loaded Adobe Digital Editions then went OnLine to check out book. Problem with user ID and password. got that straight so I can download to computer and move to Nook. When I try to open it on the Nook I get an error message "User not activated" What now?

"My Account"

Just upgraded to Kyocera Torque (on Sprint). Downloaded the app successfully, but cannot get more than a circle of death when I select "My Account."

kindle re-registration

I just updated my Ipad to IOS7 and now it is telling me I need to register my kindle app, but when I try, it won't recognize my amazon account information. I changed my password to make sure I was using the correct information but still can't get past the "Register this Kindls" page.

Hi there. Please give the

Hi there. Please give the instructions on this page a try:

http://ppld.org/cybershelf-help

Let us know if you still need help. Thanks!

New Books

Hi, is it possible to request new Audiobooks? If so how do I go about requesting them for Overdrive?

Hi there. You can request

Hi there. You can request titles for Overdrive using these instructions:

http://ppld.org/sites/default/files/cybershelf/suggestoverdrivetitles.pdf

Hope this helps!

Issue with Overdrive since IOS7 update today

I downloaded the IOS7 update for my IPhone 4S this morning, and now when I try to read a book that I had downloaded prior to the update, it gives a "loading" message for a few seconds, then it just exits out of Overdrive.

Hi there. There are some

Hi there. There are some known issues with the iOS7 update. Please see the instructions here:

http://ppld.org/cybershelf-help

Hope this helps!

Trouble with login on Toshiba Tablet

When I try to login on my tablet I am sent back to the Get Books page, it is just a continual loop and I am never taken to the library cybershelf page. This only happens on my tablet. All other devices work fine.

Toshiba Tablet

Hi Kathy,
Sorry to hear you are having troubles with your tablet. What sort of Toshiba tablet are you using?
Christine

Toshiba Tablet

Actually I found it was the browers so I switched to Foxfire and it works fine now. Hope this helps someone else.

Trouble logging on

I can't log on to my Overdrive Account. I just get the evil circle of death. I don't get an error message; it just never goes to the page.

Hi there. OverDrive seems to

Hi there. OverDrive seems to be working now. Please try it again and let us know if you still have trouble getting it to work. Thanks!

Is the system down? I can't

Is the system down? I can't seem to log into my account, and it keeps saying it is having trouble accessing the library server.

Hi there. I think it might

Hi there. I think it might have been down for a short while. It's back up now. Please try it again and let us know if you have any problems accessing OverDrive. Thanks!

Logon Trouble

I updated my library card as suggested below. And, I still get "Privilege has expired" when I try to log into Overdrive. There's "Click here to return to the sign in form." option and it takes me right back to the login screen and I'm caught in a loop.

Can you help?

Logon Trouble

Hi there,
I'm sorry to hear the system is still giving you troubles. Could you email me your library card number and PIN at cdyar@ppld.org, and I will take a look at your account?
Thanks,
Christine

error

I keeping getting an error telling me there is not format to download multiple stories at oneclickdigital. I have in the past done it so what is going on?

Privilege expired

I keep getting an error when I try to log into Cybershelf that says the privilege has expired? I can log onto the rest of the libraries site. How do I fix this?

Privilege expired

Hi there,
Library cards are set to expire every three years. If you take your card and a picture ID to your local library branch, they can renew the card for you, and you will be able to access Cybershelf.
Christine

Kindle Fire

I am trying to download an e-audio-book wma-format on a kindle fire. I can get the sample to play but when I try to download the book, it says that there are no formats available for this device and it doesn't give choices for different formats.

Kindle Fire

Hi there, sorry to hear you are having troubles. May I have the title you are searching, and I can take a look at it?
Thanks!
Christine

problem logging in

for some reason, i cant type in my password. is it a regular issue?

Problem solved

Hi! You cant type your password with the numbers in the corner of your keyboard, you have to use the ones in the top...:)

Hi there. Actually, if

Hi there. Actually, if that's the case, your NumLock might not be on.

Hi there. As far as I know,

Hi there. As far as I know, everything should be working. If you are still having trouble logging in, please call 719-389-8968. Thanks.

e-books

How can I find a list of e-books that I have? I just had an e-book expire because I couldn't find a listing of my book to check the expiration date, other than the hardback ones.

Also, I requested the e-book again but didn't get any note of whether it went through or not, and now I can't download it. I checked on the book again, and the answer was that it had been borrowed.

e-books

Hello there,
The best way to check on your eBook checkouts is to go to Cybershelf. Then you can choose eBooks, in the green box. After clicking on that, you can choose OverDrive. This will take you to a search page. Near the top of the search page is a place that says "Account." Click on that, and you will be able to login using your library card number and PIN. This will take you to your Bookshelf. This screen will show you what books you have checked out and when they expire.
Hope this helps!
Christine

How to check your account

Hi Patricia,
I'm sorry you've had difficulties with Cybershelf. I'm assuming you are probably talking about books you have checked out from Overdrive. If that is the case, you'll need to click on Cybershelf from the PPLD home page, then ebooks, then Overdrive. From there, you'll see a person icon at the top that says "Account." Click that, log in with your card number and PIN, and you should be able to see a list of everything you have checked out, along with due dates, as well as ebooks that you have on hold. I hope this helps!

Cyber Page

Please make your cyber shelf home page FRIENDLIER. My mum, son and I are new to this whole "E" stuff. A beginners page and introduction would be awesome and explaining how everything works and what to expect. We should not have to assume or infer what is supposed to happen or is going on. Older persons get nervous when they are sent to another web page that is not your page and think they have done something wrong.
Each of your cyber offerings should have an introduction to explain what it is, what will happen when you click on it ...what you should expect and need to enter and use this offering. etc etc ...You main page should give an over view of what's inside ...and how it works etc..My mum get nervous just clicking away at stuff not sure where she is going or how to get back etc and my son has no instructions of what to do and if he is doing it right ...and I don't have time to figure out what I want and then figure out for them both as well ...reading front page comments indicate much difficulties for your patrons ...which is funny since the site should be set up specifically for your users ...who else?!?!?! That should be the #1 goal; you aren't getting your money's worth from your vendor and upsetting your patrons. we are in the 21st Century and it's still too hard to access your systems ..fire your vendor they are not up to par; get a better competitor. ( Just saying :) ) thxs

Hi; One of the problems with

Hi;
One of the problems with all of this eMaterial in libraries is that the publishers tend to make it more difficult than it needs to be, in my opinion. The vendor we use, Overdrive, is the only one that has contracts for eBook usage with Kindle eReaders, for instance. Penguin will only deal with 3M. Macmillan won't sell to ANY library vendors. You can read more about that on our Facebook page: https://www.facebook.com/PPLD.NOT.eNOUGH. With the situation as it stands now, there really isn't an option in a lot of cases to just switch vendors-there aren't vendors providing the same services. Kindle eReader downloads (not Fires) are about 38% of our downloads every month. We have to stick with the only vendor who offers them, or disenfranchise those patrons. ALL libraries, not just PPLD, are facing these issues.

That said, our vendor realizes that they need to refine their process, and they are attempting to do so. You will be seeing some changes coming in the next month or so that are supposed to make the process easier all around-and allow us to allow patrons to download books in the library, something that is currently not allowed to us.

We have done quite a few help tutorials, and they are available at:
http://ppld.org/cybershelf-help (under the "help" tab on the cyber shelf page). There is also a link there to email Overdrive help directly-they will respond within 24 hours and are generally very helpful.

I will take your suggestions to our team and we will consider refining our page again. I do appreciate your input and patience. I sincerely hope that the publishers and the vendors can work this out among themselves soon-libraries are increasingly finding themselves in the middle of this fight, trying to provide service to patrons and having to do so using arcane strictures forced on our vendors by the content providers.

sincerely,

Carolyn Coulter
Information Technology and Virtual Services Officer

Audiobooks

How do I return an audiobook? The Overdrive instructions show to "delete" then choose "return". There is only "Delete" and nothing else. So I have deleted 3 audiobooks but they still show on my account as being checked out. I am hoping they will disappear from my account at the due date, because I am out of options.
Checking out ebooks through Amazon is pretty easy, but the audiobook checkout is a different story!

Audiobooks

Hi Sandra,
Can you tell me what sort of device you are using to access your audiobooks?
Thanks,
Christine

freegal issue

I have a library card for this library yet when I went to log on to Freegal for music, I got a message indicating I needed to be a resident to use the service. Why is that?

Hi there. Does your card

Hi there. Does your card number start with a '7', by any chance? If so, that means you live outside of the district and are not eligible to use the Freegal service. If this is not the issue, than please let me know and we will pursue this further.

Your services

I was searching about the kindle format and somehow I came on this website. Within seconds I got interested because I love reading books and I especially love reading using my Kindle. So I looked for information what is cybershelf, what is library etc. but honestly I couldn't find the basic information on what they are and what are the differences between the services. I had to read everyone's comment to see what it(cybershelf) does etc. I think it would be great if I could find the information easily on the homepage or individual page for each service. I'll look around a bit more.
By the way I'm an ESL student so I'm glad to know and appreciate that you have provided ESL classes as well. :)

Cybershelf

Your overdrive provider has taken a simple process and turned it into a nightmare. Look at the number of comments made about the difficulty people are having with your cybershelf. It would be a wonderful service if the average person could use it. Please simplify your cybershelf.

Hi there. We agree that

Hi there. We agree that OverDrive (CyberShelf) can be a bit tricky to use initially. But we do encourage users to stick it out and once you've got it figured out, it is a great service. Unfortunately, we have no input of the inner workings of the product, but we do keep OverDrive apprised of patron feedback.

Thanks for Cybershelf and Overdrive

Dear PPLD,

Thank you very much for the Cybershelf / Overdrive service. It has allowed me to get Kindle books while deployed to Afghanistan. We don’t have access to a library or bookstore so this is a great service.

Regarding the comments about problems using Overdrive, I encourage those PPLD users to stick with it and learn how to use Overdrive. It was difficult to understand at first (checking out from Overdrive but then getting and managing checked out books through “Manage my Kindle” at Amazon), but once you figure that out it works well.

Thanks again,
Billy Pilgrim