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CyberShelf Help

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General help with all CyberShelf resources


Download Adobe Digital Editions
OverDrive Documentation
OverDrive Tech Support

Has your library card number changed?

Please Contact Overdrive to ask them move existing holds/checkouts from your prior account number to your new account number. You will need to create an Overdrive account with the new number before making the request. You will also need to provide the old and new library card numbers in the form.

Using a Chromebook?

The OverDrive Media Console and mobile apps are not compatible with the Google Chrome (Chromebook) operating system as it is a Linux based operating system.





RBdigital (formerly OneClickdigital)

Phone: 1-877-77AUDIO

RBdigital Magazines (formerly Zinio)



Your records say I downloaded "After a Fashion" by Jen Tourano. It never made it to my computer. Is it possible to return this e-book so that I may attempt to take it out again? I would appreciate your assistance.

Hi Trisha,
If the "return title" button no longer appears under a title in your Overdrive account checkouts section, there are ways to return the item that vary depending on what software was used to download it. Scroll down to the middle of this page to see instructions by device:
Overdrive support may also be able to reinstate the title for you to attempt download again:
Best regards,
PPLD IT Department

I would like to modify what my likes are that tells me when something is available that I might like. Can't figure how to do that

Hi there. If you mean the 'recommended for you' list in overdrive, this is determined by your checkout history. If you mean the 'tell me when' feature in the classic catalog, please call (719) 389-8968 for assistance.

Overdrive says account not verified but when you click send email it never arrives even after 4 tries

Hi there. The patron requests for OverDrive titles have outgrown our budget. Patrons are now limited to one request every thirty days.

The Library is only able to purchase patron suggested titles that are of interest to a wider audience. The budgetary constraints require that many requested titles cannot be purchased.

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